Privacy Policy
Albadeus – Your Travel Partner in Albania
Albadeus (“we”, “our”, or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services.
1. Information We Collect
When you book or inquire about our services, we may collect the following information:
- Personal Identification: Name, date of birth, nationality, passport or ID details
- Contact Details: Address, email, phone number
- Travel Information: Travel dates, preferences, special requests, emergency contacts
- Payment Information: Credit card details or bank transfer data (processed securely)
- Health Information: Medical conditions, dietary requirements (if disclosed)
- Communication Data: Correspondence, feedback, and queries
2. How We Use Your Information
We use your personal data to:
- Provide and manage your travel bookings and itineraries
- Communicate important information regarding your travel plans
- Process payments and issue invoices
- Customize services according to your preferences
- Comply with legal and regulatory requirements (e.g., reporting to authorities if required)
- Improve our services through feedback and analysis
- Send promotional offers (only if you consent to marketing communications)
3. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Performance of a contract (your travel booking)
- Compliance with legal obligations
- Legitimate interests such as improving services and marketing (with opt-out options)
4. Data Sharing and Disclosure
- We may share your information with trusted third parties involved in your travel arrangements, including hotels, transport providers, tour guides, and local authorities.
- All partners are contractually required to protect your data according to data protection laws.
- We do not sell your personal information to third parties.
- Disclosure may occur if required by law or to protect rights and safety.
5. Data Security
- We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
- Payment transactions are processed via secure, encrypted channels.
6. Data Retention
- We retain your personal information only as long as necessary to fulfill the purposes described, including compliance with legal obligations and dispute resolution.
- After the retention period, data will be securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access your data and obtain a copy
- Request correction or deletion of inaccurate data
- Object to or restrict processing
- Withdraw consent at any time (where applicable)
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at:
Email: info@albadeus.com
Phone: +355683952633
8. Cookies and Tracking
- Our website may use cookies and similar technologies to enhance user experience.
- You can control or disable cookies through your browser settings.
- We do not use cookies to collect personal data for marketing without your consent.
9. Children’s Privacy
- Our services are not directed at children under the age of 16 without parental consent.
- We do not knowingly collect personal data from minors without proper authorization.
10. Changes to This Privacy Policy
- Albadeus may update this Privacy Policy periodically to reflect changes in practices or legal requirements.
- We encourage you to review this policy regularly.
- Continued use of our services constitutes acceptance of the updated terms.
11. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:
Albadeus Travel & Tourism
Email: info@albadeus.com
Phone: +355683952633
Address: St.Deibres, Tirane, Albania
Thank you for trusting Albadeus with your travel plans. We are committed to protecting your privacy every step of the way.